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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are Alenza Pharma products medical or cosmetic?

Our products fall into the "Cosmeceuticals" category. They combine the luxury of high-end cosmetics with the therapeutic benefits of pharmaceutical science, formulated under the supervision of dermatologists and pharmacists to ensure safety and efficacy.

Are your ingredients natural?

We prioritize high-quality natural extracts, blended with safe, scientifically-proven active ingredients (like Hyaluronic Acid and stabilized Vitamins). All our formulas are 100% paraben-free, sulfate-free, and cruelty-free.

Are these products suitable for sensitive skin?

Yes. Alenza Pharma products are specifically designed to be gentle and hypoallergenic. However, we always recommend doing a patch test on a small area of your skin before full application.

Do you test on animals?

Absolutely not. Alenza Pharma is committed to ethical beauty. We do not conduct or commission animal testing on any of our ingredients or finished products.

What is the shipping and delivery timeframe?

We deliver nationwide. Shipping typically takes 2–4 business days within Cairo and Giza, and 3–5 business days for other governorates. You will receive a tracking number as soon as your order is dispatched.

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