At Alenza, your privacy is our priority. We are committed to protecting the personal information you share with us.
Information We Collect:
- Personal Data: Name, shipping address, email, and phone number provided during checkout.
- Payment Information: We use secure, third-party payment gateways. Alenza does not store your credit card details on our servers.
- Browsing Data: We use cookies to enhance your shopping experience, remember your cart items, and analyze site traffic.
How We Use Your Data:
- To process and deliver your orders efficiently.
- To provide customer support and updates on your shipment.
- To send promotional offers (only if you opt-in), which you can unsubscribe from at any time.
Our Promise: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted partners who assist us in operating our website and conducting our business.
3. Shipping & Returns (Industry Specific)
Due to the nature of cosmetic products, specific rules apply for hygiene reasons.
Shipping: Delivery times are estimates. Alenza is not responsible for delays caused by customs or local postal services.
Returns: For health and safety reasons, we only accept returns on items that are unopened, unused, and in their original packaging within [e.g., 14 days] of delivery.
Damaged Items: If you receive a damaged or defective product, please contact us at [Your Email] within 48 hours of receipt with a photo of the item for a replacement or refund.
